2018/04/01

Customer support agreement

When you buy, you automatically subscribe to these terms.
This means that you are familiar with all the content in the store, including rules.

Customer not always right.

✪IM delivery capped.
Please send me notecards!
Also: contact me personally when I'm online

✪Double purchases/
Please copy dealings information on Account History onto the notecard and send it to me.
(i refund only for double purchases, only that amount what i get)

Resending will not be carried out when it does not exist in my history.

✪Not do refund to Marketplace dealings.

✪Not repaid to ALT/original bought by mistake.
✪I do not change the permission.
✪I do not the custom work.
✪I do not give as gift to you anything just because this is your birthday.
✪I use full perm items with my own materials/testures/maps.
✪I have original mesh items (partial or full)
✪I have all rights to deny support (ban customer) for full perm or original mesh items.
✪I have no rights to sell full perm with all permissions only (copy/modify/transfer) ;)
✪Customer loses support after negative review without contacting owner.
✪I'm always friendly to fix any issues with my items. I always responsive to help you personally.
✪If I still not noticed your negative review you can delete it and contact me.
✪I don't ask positive reviews.

Professional feedback - respond to customers with their own manner.
Unprofessionally feedback - in every way to humble themselves before rough and impudent customers.

Questions and answers:

Q: How to find original meshes at your store?
A: Just use this link

Q: Can you refund lindens just because item isn't impressed me?
A: Huh, no. You always can try the demo before buy product. Try the demo!

Q: How much time you spend on your items?
A: I spend a lot of my time. I'm following the seams, this is a reason why you can not find a lot of bad textures at my shop (bad textures it's rare). I have a lot of demos for not cheap items. I don't know how look like items without high graphic, so you can test a demo for it. And YES, not all products have materials.

I don't give credits on full perm creators, what items i use (i have full right on it do not give that credits).

Programs what i use:

Normal maps
Blender, Gimp (plug-in nvidia), Paint Tool SAI (for details).

Specular maps
Paint Tool SAI, Photoshop.


Poses/animations
Qavimator, Blender.

Diffuse textures
Photoshop, paint, gimp, Paint Tool SAI

Scripts
Full perm, my own

Items
Blender, 3Ds max

(I have a lot of education materials for Slavic audience, i know Russian (ancient, modern, different memes RU languages) and Ukrainian (my native) languages. Can understand some Slavic languages, so English it's a foreign language for me).

What I ignore:
✪ Questions about items by other creators from my vendor.
✪ Offers of an intimate nature.
✪ Offers to change my products. (just make your own and change it as you want)
✪ Offers about custom work. (I have my own 10001 ideas, mkay?)
✪ Random friend requests.
✪ Relationship requests.
✪ Discussions about my favorite games/items/etc.
✪ Any discussions with strangers.

Customer isn't right, when
✪ Use rude words for negative review because he/she aren't reads the description.
✪ Use negative reviews because he/she aren't read the description.
✪ Use negative reviews without contact shop owner.
✪ Use negative reviews just because he/she newbie.
✪ Use negative reviews just because he/she too lazy for change position/color/rotation tools.
✪ Use negative reviews for deceive others. (What it means? "textures is poor, not like on picture". I don't use photoshop for changing any details.)
✪ Use negative reviews just because kit isn't include any idea from customer's imagination.
✪ Ask about other items from vendors.
✪ Obtrusive, incorrect questions without getting acquainted with the terms.
✪ Use negative review just because customer tried stretch item for Classic avatars on mesh bodies (it's like when fat human tried stretch clothes for skinny people).

Customer is right, when
✪ Use notecards and ask you about fixing any issues.
✪ Read the description and know with what avatars it's work.

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